Communications Department Resources

Communications Process  

Project timelines can vary depending on the type of request, the scope of work, and current project volume.

To help ensure each project receives the time and attention it needs, please review the estimated lead times below before submitting your request. Requests submitted after the recommended lead time may require adjusted delivery dates based on team capacity.

2026 Calendar Deadlines

Submit A Communications Request

We’ve updated our project request process with a new form designed to provide a simpler, more user-friendly experience.

Comms. Request Form
Reprint/Reorder/HR

Report An Error

WOL Mobile App
Website Update/Error

Active Collab – Project Management

After submitting the Communications Request Form, you will receive a confirmation email acknowledging receipt of your request.

Your request will be reviewed by the Comms Director before being entered into Active Collab by our Project Manager, typically within seven days of submission.

To access Active Collab to review the status of your project, follow the link below or go to https://activecollab.com/login and enter your email and password.

FAQ’s for Active Collab can be accessed here

Active Collab > Log In

Best Practices

Here are some helpful resources and best practice documents for email forms, QR codes, social media, and flyer design that offer clear guidelines to maximize engagement, user experience, and effectiveness.

Email Me Forms
QR Codes
Social Media
Flyer Designs

Communication Department Roles

Here are some general areas that are common needs from the Communications Department and the best point of contact for those needs. This is only an overview. If you are working through something not on this list, you can certainly reach out to anyone on our team and we’ll point you in the right direction.

Communications Directior | Lara – Project planning, Overall Church Communications (CC Kim), Event Registration, Church Online, Social Media.

Project Manager | Kim – Questions on Communications Request Form, Active Collab projects/tasks, Website Corrections, Email Me Forms, Mailchimp, QR Codes.

Graphic Designer | Rob –  Active Collab Design projects or Website tasks as assigned.

Print Production – Questions on post design production items (i.e. flyers, posters, banners, custom items), outsourced items, and billing/pricing questions

Video Production Manager | Artie – Questions on video requests

Front Desk – Questions regarding ministry transfer emails (sent out on behalf of Communications)

Proper Sign Display

DO

  • On your facilities room request indicate the sign holders you will need for your ministry event
  • Make sure you submit a reprint request for any signs that are tattered, damaged or out of date
  • Dispose of signage that has date sensitive information on it once the date has passed
  • Neatly clip the excess length off of zip-ties once your grate banners are installed
  • Reinforce A.Frame signs with black or white gaff tape to match the color of the sign holder

DON‘T

  • Take a marker or pen to printed signage
  • Hang signs overtop of signs
  • Hang or install signs with tape of any kind on walls, windows or doors
  • Store sign holders in your ministry storage or venue unless the holders were purchased by your ministry

PRODUCTS WE RECOMMEND

Sign & Flyer Templates

8.5 x 11 – Generic WOL Sign – Edit in Word

Generic Flyer – Edit only on Adobe