Frequently Asked Questions

 

Security
For your protection, we have taken a number of steps to maximize the security of financial transactions that are accepted on the Water of Life website. Credit card and bank account processing is accomplished using secure processing services. Your entry of this information is encrypted when transmitted with the strongest, most secure form of encryption generally utilized in Internet browsers in North America.

Non-cash Contributions
There is some important information to know when making a non-cash charitable contribution. Please review the following publication from the IRS when considering making a non-cash charitable contribution to Water of Life Community Church. If you have any questions, please contact Brian Snowball at x1122.

What is history view showing me?

Your complete 2013 contributions will be reflected in the history view. Please note, the history view is not considered an official tax approved document.

Which account do I choose?
When you give online, you will see accounts for each area of giving including Until The Whole World Hears. For your tithes and offerings choose the General Giving/Tithes option in the drop down list. For gifts towards specific ministries such as children's or youth, choose Extension Ministries > Children's.

What if I want to cancel or change my online giving?
You may cancel or make changes to your pending contribution at any time. Once your contribution has processed, you cannot make any changes to it through your online giving account. You can edit or delete a scheduled contribution including the bank routing number, account number, date, fund, frequency and amount.

Can I view my past giving history online?
Once your gift has been processed, you may view your giving history online three business days after you have established your new account in our system. Going forward, you will be able to view your giving history at any time.

How can I keep track of my Pressing In Commitment status?
You may call 909-463-0103 x4109 and ask for a current status OR you can view your contribution history online and add each occurrence to arrive at a total.

What if I'm not a Water of Life Community Church member but want to make a donation?
We would be blessed to receive your gift, above and beyond your normal giving to your own home church. All givers will receive a contribution statement regardless of membership status, assuming we have their correct address information.

My question is not listed here, now what?
If you have questions about setting up your account or your contribution details, please contact Sue at 909-463-0103 x4109 M-F and she'll be happy to assist you.

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